Category Archives: 5 Way Formula

5 Way Formula, Being an Owner, Business and Golf, Consistency, Leadership, Time Management

I took the first two weeks of August for a trip to Europe with my wife, Tammy.  Tammy joined one of Berkshire Choral International’s… Read more

5 Way Formula, Conversion Rate, Customer Loyalty, Customer Service, Net Promoter Score, Raving Fans, Referral Based Business, Success

During recent coaching sessions, the subject of Net Promoter Score (NPS) came up.  My clients wanted to learn what NPS is and how it… Read more

5 Way Formula, Blinding Flashes of the Obvisous (BFOs), Consistency, Culture, Customer Loyalty, Customer Service, Raving Fans

More BFOs from Day 1 of the 2016 BEF, Troy Hazard continued. Troy told a story about car salesman who had sold him a… Read more

5 Way Formula, Communication, Delegation, Effective Delegation, Goal Setting, Leadership, Mental Strength, Mindset

Effective Delegation – Step 1 I’ve been rereading “The 7 Habits of Highly Effective People” by Stephen R. Covey.  In 7 Habits, an important… Read more

5 Way Formula, Business Coaching, Key Performance Indicators, Management, Success

It took 200 IBM statisticians to produce the statistics for Wimbledon and the BBC that we all consumed during this couple of weeks of… Read more

5 Way Formula, Business and Golf, Business Coaching

I was reading GolfWorld magazine the other day and saw the following quote from The Greatest Game of All: My Life In Golf by… Read more