Category Archives: Customer Service

5 Way Formula, Conversion Rate, Customer Loyalty, Customer Service, Net Promoter Score, Raving Fans, Referral Based Business, Success

During recent coaching sessions, the subject of Net Promoter Score (NPS) came up.  My clients wanted to learn what NPS is and how it… Read more

Adding Value, Customer Service, Mindset, Mission, Serve more to Earn more

I recently used eBay to sell a file cabinet that I no longer need.  Oh, the benefits of more and more of my business… Read more

Adding Value, Customer Service, Total Product DEfinition

I am a picky eater; I tend to frequent restaurants with menus that have items and preparations that I like.  In addition, I prefer… Read more

5 Way Formula, Blinding Flashes of the Obvisous (BFOs), Consistency, Culture, Customer Loyalty, Customer Service, Raving Fans

More BFOs from Day 1 of the 2016 BEF, Troy Hazard continued. Troy told a story about car salesman who had sold him a… Read more

Business Fundamentals, Communication, Culture, Customer Service, Marketing, Total Product DEfinition, Unique Value Proposition

As promised in my last Blog “Is Your Business Commodity or Value Based?” I would like to discuss the definition of your product, the… Read more

Business Fundamentals, Communication, Culture, Customer Service

I just returned from a family vacation to the Caribbean.  My entire family had a great time, lots of fun, beach, pool, golf and… Read more