Tag Archives: Consistency

5 Way Formula, Being an Owner, Business and Golf, Consistency, Leadership, Time Management

I took the first two weeks of August for a trip to Europe with my wife, Tammy.  Tammy joined one of Berkshire Choral International’s… Read more

5 Way Formula, Conversion Rate, Customer Loyalty, Customer Service, Net Promoter Score, Raving Fans, Referral Based Business, Success

During recent coaching sessions, the subject of Net Promoter Score (NPS) came up.  My clients wanted to learn what NPS is and how it… Read more

5 Way Formula, Blinding Flashes of the Obvisous (BFOs), Consistency, Culture, Customer Loyalty, Customer Service, Raving Fans

More BFOs from Day 1 of the 2016 BEF, Troy Hazard continued. Troy told a story about car salesman who had sold him a… Read more

Communication, Consistency, Delegation, Effective Delegation, Leadership, Management, Mindset, Success

As part of my on-going series about the art and science of effective delegation, and in response to questions I have been asked, I… Read more

Being an Owner, Consistency, Culture, Effective Delegation, Leadership, Mission, Success, Vision

During a coaching session the other day, one of my clients asked me a very interesting question.  To paraphrase his question –> given his… Read more

Adding Value, Blinding Flashes of the Obvisous (BFOs), Culture, Marketing, Mindset, Mission, Unique Value Proposition

Last week, while coaching one of my medical industry clients, I had a major, multi-part Blinding Flash of the Obvious (BFO).  This client’s medical… Read more

Blinding Flashes of the Obvisous (BFOs), Communication, Culture, Leadership, Management, Mindset, Mission, Success

While at Tanglewood last night for a wonderful Boston Pops Orchestra concert under the baton of conductor Keith Lockhart, I started thinking (as I… Read more

Business Fundamentals, Consistency, Quality, Unique Value Proposition

To celebrate the 4th of July I went to Tanglewood in Lenox, MA to see one of James Taylor’s (JT) annual concerts.  JT has… Read more