Tag Archives: Defining Value

Accountability, Accounting & Financials, Blinding Flashes of the Obvisous (BFOs), Business Fundamentals, Key Performance Indicators, Management

I said it last year, and I must say it again, the Business Excellence Forum (BEF) gets better each year.  There were more than… Read more

Adding Value, Customer Service, Mindset, Mission, Serve more to Earn more

I recently used eBay to sell a file cabinet that I no longer need.  Oh, the benefits of more and more of my business… Read more

5 Way Formula, Blinding Flashes of the Obvisous (BFOs), Consistency, Culture, Customer Loyalty, Customer Service, Raving Fans

More BFOs from Day 1 of the 2016 BEF, Troy Hazard continued. Troy told a story about car salesman who had sold him a… Read more

Business Fundamentals, Communication, Culture, Customer Service, Marketing, Total Product DEfinition, Unique Value Proposition

As promised in my last Blog “Is Your Business Commodity or Value Based?” I would like to discuss the definition of your product, the… Read more

Adding Value, Consistency, Unique Value Proposition

While reading Architectural Record the other evening, (Yes, I still keep up with my original profession) I was struck by an article entitled “How… Read more

Business Fundamentals, Communication, Culture, Customer Service

I just returned from a family vacation to the Caribbean.  My entire family had a great time, lots of fun, beach, pool, golf and… Read more

Culture, Goal Setting, Mindset, Mission, Success, Time Management, Work Life Balance

This week’s edition of my local business weekly quoted a ADT Small Business Getaway Survey.  The survey about small business owners’ attitudes toward taking… Read more

Adding Value, Blinding Flashes of the Obvisous (BFOs), Culture, Marketing, Mindset, Mission, Unique Value Proposition

Last week, while coaching one of my medical industry clients, I had a major, multi-part Blinding Flash of the Obvious (BFO).  This client’s medical… Read more

Adaptability, Business Fundamentals, Communication, Consistency, Culture, Leadership, Management, Mindset, Planning, Quality, Success

During many coaching sessions with my clients one theme that constantly reappears is how to grow a business in balance.  For growing businesses, losing… Read more

Business Coaching, Lead Generation, Raving Fans

Recently I was at a presentation about creating raving fan customers. After mentioning that he is a raving fan of a rather unsuccessful local… Read more